In order to properly conduct our business activities, it is necessary to process personal data of our (website) visitors (www.momomedical.com, hereafter: "Website"), users of the mobile application (apps.apple.com/en/app/momo-bedsense/id1627980620 and play.google.com/store/apps/details?id=com.momomedical.momoapp, hereafter: "App") customers and other relations. Our App and website are collectively referred to as the Services.
Through this privacy statement, Momo Medical informs you about how we, as data controller, handle your personal data. It explains why we process your personal data, how we process it and which rights you have (such as your right to inspect and your right to object to the processing of your personal data). At the bottom of this document you will find our contact details, should you have any questions or wish to exercise your rights.
Momo Medical is firmly committed to the protection of your personal data and respect for your privacy. Personal data are treated with the greatest possible care. We consider it important that the processing of personal data is done in a way that is consistent with the existing safeguards for the protection of privacy. In this regard, we follow the legal rules for the protection of personal data, namely the General Data Protection Regulation (GDPR) and related applicable laws and regulations, as well as this privacy statement.
Personal data is information that can be used to identify you, such as your name, address, e-mail address, IP address, telephone number and age. In particular, we process the following categories of personal data:
Without these personal data, we cannot (among other things) sign and/or fulfill agreements with you nor contact you. Without cookies or similar technologies, some parts of our Services may not be available. The purposes of our processing operations are described in more detail below.
We process personal data for the primary purpose of executing our agreement with customers or on the basis of our legitimate interest to be able to approach you as a relation and to conduct a relationship management. In particular, we do so for the following purposes and only to the extent necessary for those purposes:
Third parties to whom we may provide your personal data are for example our software vendor, who maintains our systems. We have made agreements with our software supplier regarding the processing of your personal data. For more information about (the agreements with) this software supplier, please contact us using the contact details below.
In some cases, we may also have to provide personal data to (other) entities, such as the judicial authorities, on the basis of a legal obligation. In doing so, we always assess how we can respect your right to privacy as much as possible.
In principle, we do not share your personal data outside the European Economic Area (EEA). If we wish to transfer your personal data outside Europe, for example because a data center of our software supplier is located there, we will only do so under the conditions set by law, for example by means of a contract to which the EU Model Clauses apply.
To the extent that our client (for example, a healthcare institution) or other relationship itself determines the purposes and means of data processing of its patients' or clients' personal data, the healthcare institution is the controller of the personal data it handles. You can read more about what these healthcare institutions do with your own If applicable, Momo Medical will then process this personal data on behalf of its client as a 'processor' within the meaning of the GDPR. This is the case, for example, if the healthcare institution also purchases software from Momo Medical that tracks the use of the BedSense. As a processor, Momo Medical will ensure to the best of its ability that appropriate technical and organizational measures are in place to secure the personal data against loss or any form of illegitimate processing. In the event that Momo Medical is a processor, Momo Medical will enter into processor agreements with the relevant customers regarding the processing of personal data.
However, in cases where Momo Medical processes your contact details or other personal data of you as a website visitor, App user or customer, Momo Medical is the data controller.
Momo Medical handles personal data with the utmost care and, together with any processors, takes appropriate organizational and technical security measures to protect our (website) visitors, App users, customers and other relations against unauthorized access or modification, disclosure or destruction of personal data. In addition, the use of the Services and the information exchanged, collected and analyzed is encrypted with an SSL certificate. For the website, you can recognize this by the padlock in the URL bar.
In the event that, despite the security measures, a security incident occurs that is likely to have an adverse effect on your privacy, we will inform you of the incident as soon as possible. We will also inform you about the measures we have taken to limit the consequences and to prevent repetition in the future.
Momo Medical will not retain personal data for longer than is necessary for the purpose for which they have been processed, unless we are required to retain your personal data for a longer period under a legal regulation or if longer retention is necessary for the performance of our activities or the settlement of the agreement or, for example, a dispute. In principle, we apply the following retention periods:
For more information about the placed cookies, we refer to the information about cookies below.
When you use our Services, it is necessary to collect certain information in order for the connection to work properly. When you request a web page, it is necessary for the web server to know where the page is going. For this purpose, your IP address is used. This is a number sequence that is automatically assigned to your computer by your Internet provider each time you log on to the Internet, so that you can be identified.
If you visit our Website for the first time, we will ask you to allow cookies. You can then turn certain cookies on or off or block or delete them via your web browser. Most parts of our Website will still be readable.
Momo Medical uses the following cookies:
Functional cookies are necessary for our Services to function properly. These cookies are used to make the Services more user-friendly by tracking visitor behavior and storing certain preferences.
Through these cookies, Momo Medical allows you to share information from the Services through LinkedIn social media buttons. These buttons are pieces of code from the social media themselves and use a cookie. This cookie remembers that a visitor is logged in, so that one does not have to log in every time when they want to share something. These cookies are placed by third parties. For more information, see the privacy statements of Twitter and LinkedIn. This information changes regularly, Momo Medical does not influence on this, but tries to keep the links to the statements up to date.
When you use our App, it is optional to share (geo)location data with Momo Medical. The App may collect your location data based on GPS, the distance to a bluetooth beacon and the wifi name with the corresponding signal strength to which your mobile device is connected. The purpose of this is to optimize the design of the App for you. The data can also be used to offer more targeted information.
If you visit our App for the first time, we will ask you to allow the collection of location data. You will also be asked if location data may be collected when the App is not active. You can refuse these permissions. Most parts of our App will then remain readable and functional. You can withdraw your consent at any time from within your device settings.
We are not responsible for the practices of third-party applications, websites or services that are linked to or from our Services. Our privacy statement does not apply when you use a link to go from our Services to another application, website or service. Your conduct on a third-party application, website or service, including those linked on our Services, is subject to their own rules and policies. Our Services may contain links to other websites. We are not responsible for the privacy policies or content of these other websites. We encourage you to familiarize yourself with the privacy statements on these websites.
You have the following rights with regard to the processing of your personal data:
Requests and other communications regarding the exercise of the aforementioned rights can be submitted in writing using the contact details below. We ask you to motivate your request, provide a signature, attach your address details, file number and a copy of a valid identification document and request that you cross out all unnecessary information, including in any case your Citizen Service Number (BSN) (for example by uploading via the KopieID app). You will receive a response within four weeks after receipt of your request.
We will comply with your request, unless we have a compelling legitimate interest not to remove the personal data, which outweighs your privacy interest or if complying with your request is not legally required and we would then no longer be able to fulfill our legitimate interest. If we have deleted the personal data, we may not be able for technical reasons to immediately remove all copies of the personal data from our systems and backup systems.
We may further refuse to comply with the above requests if they are made unreasonably frequently, require unreasonably heavy technical effort, or have unreasonably heavy technical consequences for our systems or jeopardize the privacy of others. If Momo Medical has complied with a request to correct, supplement or delete personal data, we will also notify third parties to whom these personal data have been disclosed of the changes made.
If you wish to exercise your rights or have questions that have not been answered in this privacy statement, if you have suggestions or comments on its content, or if you have complaints about the way Momo Medical has handled your personal data, please contact in writing:
Momo Medical (registered with the Dutch Chamber of Commerce under number 68346832)
Marijn Mostert | Data Protection Officer
marked 'privacy personal data'
2629 JD Delft
If you are not satisfied with the way in which we have handled your request or objection, or otherwise with the processing of your personal data by Momo Medical, you can also submit a complaint about the use of your personal data to the Dutch Data Protection Authority (Autoriteit Persoonsgegevens (AP)). You can find more about this at: link.
In the unlikely event that you find a security breach or suspect that the security of your personal data has not been properly ensured, please contact Momo Medical immediately. Momo Medical has procedures in place to handle these reports appropriately and carefully in accordance with applicable law.
Momo Medical may modify or update this privacy statement from time to time. Amendments to this privacy statement will take effect from the moment they are published on this website. We therefore recommend that you consult this privacy statement regularly, so that you are aware of any changes to it. We will always inform you if these changes are of significant importance to you.